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Group Manager, CX Design
Location:
Vancouver
Description:
Requisition ID: 198368 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. For this position, we are looking for an experienced Lead UX Researcher, CX Designer or Design Strategist who will help elevate the practice of CX design within Scotiabank. A s a Group Manager, CX Design you will be part of the Design Community of Practice and a team of UX Researchers, Service Designers, and Product + Design Strategists providing support for multiple product teams made up of designers, product managers, and engineers. You will lead a team of CX practitioners to conduct research, compile design strategy, and service designs using a variety of methods to verify mental models, validate concepts, and support the ongoing development and improvement of Scotiabank digital products. You will partner with our accessibility team to evaluate products to ensure that they encompass inclusive design principles. You will contribute your expertise to new initiatives to help us create useful, usable, and delightful new products and features for our customers. You’ll collaborate with our team of data scientists to validate findings through mixed methods, as well as collaborate with our Design and Product partners to ensure we are incorporating a long-term strategic view in our work. You’ll inspire change at all stages of product development by delivering compelling written, in-person and visual presentations of your findings. You should have broad skills in qualitative and design research methods, service design, design thinking approaches and a good understanding of quantitative concepts as well. In this role, you will: Provide guidance, support, and coaching for a team. Conduct remote and in-person research using a range of methods. Drive inclusiveness in principle and practice. Conduct usability testing to ensure that our products work for everyone. Lead workshops and other group activities that help build team. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
May 7 on ListedBuy
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More About this Listing: Group Manager, CX Design
Group Manager, CX Design is a Executive Manager Job at Scotiabank located in United States. Find other listings like Group Manager, CX Design by searching Oodle for Executive Manager Jobs.
Group Manager, CX Design is a Executive Manager Job at Scotiabank located in United States. Find other listings like Group Manager, CX Design by searching Oodle for Executive Manager Jobs.